Users would still need to request remote access and have their remote access accounts enabled for use with either CAG or RESCUE. You may request remote access by visiting the Remote Access Self Service Portal ( only available while on VA's internal network). Please note the Self-Service Portal is only accessible from within the VA network, it is not externally accessible. If you require technical support, please reference the FAQs and other supporting documentation found at or contact the Enterprise Service Desk (855) 673-4357. Software, supporting documentation, FAQs and general information are hosted at the VA’s Remote Access Information and Media Portal. Please ensure you have Transport Layer Security (TLS) 1.1 enabled on your web browser before attempting to access this site. To enable TLS within Internet Explorer: Select ‘Tools’, then ‘Internet Options’, then the ‘Advanced’ tab. Click “Computer Services,” under categories.Ĭlick the “Your IT” Icon on your desktop or go to YourIT Services ( only available while on the VA’s internal network).How do users or facilities request equipment if they require VPN access? Enable the checkbox for ‘Use TLS 1.1’ (found towards the end of the list).
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